Return Policy
We take pride in every cake, dessert and drink we prepare. Please review the following policy for purchases from Sweetland Cake & Tea.
Fresh desserts & custom cakes
Our cakes, desserts and freshly prepared food are perishable and made for your order. Sales are final, and we do not accept returns or offer refunds for a change of mind, personal taste preferences, or a design that matches the agreed order but is no longer preferred. This policy does not exclude remedies for a verified quality issue or an error on our part.
Boba tea & other drinks
Freshly prepared drinks are not eligible for change-of-mind refunds. If your drink is not right, please let our team know promptly and bring it to our attention so we can offer an adjustment or replacement.
Handmade designs & reference photos
We make every reasonable effort to follow the design details agreed with you and the reference images you provide. Each cake is handmade, so exact duplication is not guaranteed. Reasonable variations in color, proportions, piping, decorations and overall appearance are part of the handmade process and are not, by themselves, grounds for a refund. We remain responsible for material departures from the agreed order.
Review your cake at pickup
Please check your cake, including its design, spelling and visible condition, before leaving the store. Tell us about any concern at pickup. We offer reasonable minor adjustments at no extra charge when feasible with the available time and materials. Major redesigns or changes to previously approved details may require additional time and charges. Acceptance at pickup confirms approval of the visible design and condition; it does not waive a claim for a hidden defect or other rights protected by law.
Quality concerns
If you believe there is a quality or food-safety issue, please stop consuming the product and contact us as soon as possible. Provide your order details, a description, photos when available, and how the item was transported and stored. Please retain any remaining product safely if available, and contact us before bringing it back. We review concerns individually and provide an appropriate remedy, which may include a correction, replacement, or partial or full refund, depending on the issue and applicable law.
Transport, storage & third-party delivery
After pickup, please handle your cake carefully and follow the storage and serving instructions we provide. We are not responsible for damage or deterioration caused by mishandling, heat, improper storage, or delays after the product leaves our care. If you arrange an independent third-party driver or delivery service, damage caused by that provider during transit should be reported to the provider promptly. This does not exclude responsibility for a defect that existed before handoff, our own negligence, or obligations that cannot lawfully be excluded.
Florida law & your rights
This policy is intended to operate within applicable Florida law. Florida Statutes § 501.142(2) exempts food, perishable goods and custom-made goods from that section’s retail refund-notice requirements. This exemption does not eliminate other applicable consumer rights or excuse defective products or misrepresentation. Nothing in this policy limits rights or remedies that cannot be waived under applicable law.
Contact us
Sweetland Cake & Tea
255 Tremaine Street, Winter Garden, FL 34787
(407) 347-0060
sweetlandwintergarden@hotmail.com